Effective: October 2020 Springlab Limited is committed to protecting and respecting your privacy. This page explains:
Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.
Information We Collect
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. The following describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete www.springlab.co.uk’s cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken – including the ability to place orders.
Persistent Cookies for Site Analytics and Performance
On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’ and others. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of www.springlab.co.uk. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on www.springlab.co.uk’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting www.tastefulattractivethings.com, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
External Web Services
We use a number of external web services on the www.springlab.co.uk site, mostly to display content within our web pages. For example; to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Some emails that we send you have no tracking in at all e.g. service emails such as order notifications. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our daily newsletter. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Springlabs emails which you can do via My Account
Surveys and Contests
From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and may include supplementary information as appropriate to the survey or contest. We will use the contact information to notify winners. We will not publish winners’ details on the site though on request we will provide details of any winner’s name. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user’s consent.
How we use your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs. We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out (see Section 4 below). We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.
We do not currently take on-line payments.
As part of the registration process for joining as a customer of Springlab Limited you have the opportunity to opt in or out to our marketing email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in the “Newsletter Preferences” section under “My Account”. You can also opt-out directly by using the Unsubscribe links contained within these e-mails.
Our Disclosure of your Information
We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on. For example, where we have events such as Supplier Showcases you may choose to opt-in, at the time of registering for the event, to allow your details to be passed on to those presenting.
Springlab Limited cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.
Suppliers and other Service Providers
From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.
Control of your Password
Except as specifically permitted by this section, you may not disclose your www.springlab.co.uk password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the “Change Password” section in “My Account”. You may, however, disclose your password to certain third parties with whom Springlab Limited has entered into specific contractual and technical arrangements designed to safeguard your password, in order to enjoy the benefits of those third parties’ services in relation to www.springlab.co.uk services. If you wish to change your password you can do so at any time through the “Change Password” section in “My Account” section of the site.
Reviewing and Changing your Personally Identifiable information
You can at any time review and change the information you submitted during registration by visiting the “My Account” section of the site. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area. You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact Springlab Limited if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.
Other Information Collectors